Privacy Policy
Last Updated: November 12, 2026
Webpress (“Webpress,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, use our client support portal, or engage with our services.
This Privacy Policy applies to our website at https://webpressinc.com, including its associated pages, client accounts, and support portal.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or in connection with services we provide.
Information You Provide
When you contact Webpress, request information about our services, or communicate with us, we may collect:
Name
Email address
Phone number
Business or organization name
Website address
Information submitted through contact forms
Details about requested services or projects
Other information you voluntarily provide
Information Collected Automatically
When you visit our website, we may collect certain technical and usage information, including:
IP address
Browser type and version
Device type and operating system
Pages visited and interactions with website content
Referring websites or traffic sources
Approximate geographic location
Dates and times of website visits
Cookie identifiers and related analytics information
This information helps us maintain our website, understand visitor activity, and improve our services.
2. Client Accounts and Support Portal
Webpress provides a private, login-required support portal for clients to submit and manage website support requests.
Account Creation and Access
Client accounts are created and managed by Webpress. Public account registration is not available.
When creating a client account, we may collect information including:
Client name
Email address
Business or organization name
Username
Account-related preferences
Authentication and security-related information
Account credentials are used to authenticate users and provide access to the support portal.
Support Requests and Communications
Clients may submit support requests involving website maintenance, technical issues, content updates, troubleshooting, and other services.
Information collected through support requests may include:
Website addresses
Descriptions of technical issues
Requested changes or updates
Screenshots and uploaded attachments
Support communications and responses
Information necessary to investigate and resolve requests
We use this information to provide support, troubleshoot problems, perform authorized website work, and maintain service records.
Privacy of Support Requests
Support tickets and attachments are not publicly displayed.
Access is intended to be restricted to authorized Webpress personnel and users with appropriate permissions for the associated client account. Where necessary, trusted service providers may assist with resolving support requests.
Account Security
We use reasonable security measures intended to protect client accounts and support information.
Authentication and security-related information may be processed to help identify suspicious activity and prevent unauthorized access.
Clients are responsible for keeping their login credentials confidential and should notify Webpress if they suspect unauthorized access to their accounts.
Clients should avoid submitting passwords, payment card information, or other highly sensitive information through support tickets unless Webpress provides an approved secure method.
3. How We Use Your Information
We may use collected information to:
Respond to inquiries and service requests
Provide website design, WordPress development, hosting, SEO, and digital marketing services
Create and manage client accounts
Process and respond to support tickets
Communicate about projects, services, and account-related matters
Maintain and improve website functionality
Analyze website traffic and visitor interactions
Measure the effectiveness of advertising campaigns
Protect our website, systems, and client accounts
Maintain business and service records
Comply with applicable legal obligations
Protect our legal rights and interests
We use personal information for legitimate business purposes, to fulfill service-related obligations, and for other purposes permitted by applicable law.
4. Cookies, Google Analytics, and Advertising Technologies
Our website uses cookies and similar technologies to support website functionality, analyze visitor activity, and measure advertising performance.
Essential Cookies
Essential cookies may be used to support website functionality, maintain authenticated sessions, and help protect client accounts.
These cookies may be necessary for certain features, including access to the client support portal.
Google Analytics
We use Google Analytics, a web analytics service provided by Google, to understand how visitors interact with our website.
Google Analytics may collect information including:
Pages viewed
Website interactions
Approximate geographic location
Browser and device information
Traffic sources
Session and engagement information
We use this information to evaluate website performance, identify opportunities for improvement, and better understand how visitors use our website.
Google Ads Conversion Tracking
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
Conversion tracking helps us understand when visitors complete certain actions after interacting with a Google advertisement, such as submitting a contact form or requesting information about our services.
Google may use cookies and similar technologies to support conversion measurement.
Webpress does not currently use Google Ads remarketing to specifically target previous visitors to our website.
Cookie Preferences
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
We may provide additional cookie preference controls through a consent management tool. Where required by applicable law, nonessential tracking technologies will be subject to applicable consent requirements.
For more information about how Google uses information collected through websites and applications that use its services, visit:
https://policies.google.com/technologies/partner-sites
5. Sharing Information With Third Parties
We may share information with trusted third-party service providers when reasonably necessary to operate our website, support our business, or deliver services to clients.
These providers may include:
Website hosting and infrastructure providers
Email and communication services
Google Analytics and Google Ads
Website security and maintenance providers
Technical support and development service providers
Other technology partners involved in providing our services
These providers may process information on our behalf or, depending on the service, under their own privacy policies.
We may also disclose information when required by applicable law, in response to lawful requests, or when reasonably necessary to protect our rights, property, systems, clients, or users.
Webpress does not sell personal information in exchange for money.
Certain disclosures involving advertising or analytics technologies may be classified differently under applicable privacy laws, even when no money is exchanged.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
These measures may include access restrictions, authentication controls, secure connections, and other appropriate security practices.
Access to client account information and support records is intended to be limited to individuals who require that information for authorized business or support purposes.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on:
The nature of the information collected
The duration of a client relationship
Ongoing service and support requirements
Business recordkeeping needs
Legal or contractual obligations
Security, dispute resolution, and enforcement requirements
Client account information and support records may be retained as necessary to provide ongoing services, maintain service histories, and meet applicable obligations.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable requirements.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the ability to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used or disclosed
Withdraw consent where processing is based on consent
Exercise other rights provided under applicable privacy laws
Certain requests may be subject to legal exceptions or verification requirements.
To submit a privacy-related request, please contact us using the information provided at the end of this Privacy Policy.
We will review and respond to requests in accordance with applicable law.
9. Third-Party Websites and Links
Our website may contain links to third-party websites, client websites, social media platforms, and external services.
These websites operate independently and may have their own privacy policies and data collection practices.
Webpress is not responsible for the privacy practices, security, or content of third-party websites that we do not control.
We encourage visitors to review the privacy policies of external websites before providing personal information.
10. Children's Privacy
Our website and services are intended for businesses, organizations, and professional audiences.
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to address the information in accordance with applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website functionality, privacy practices, technology, or applicable legal requirements.
When updates are made, we will revise the “Last Updated” date at the top of this page.
We encourage visitors and clients to review this Privacy Policy periodically.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how your personal information is handled, please contact:
Webpress
Website: https://webpressinc.com
Email: support@webpressinc.com
Mailing Address: JM Hall Consulting, Inc. | dba: Webpress | 2620 Falls River Ave. | Raleigh, NC 27614